Return Policy

At Purryfuls, we want you to love your new furry friend. If you’re not completely satisfied with your purchase, we’re here to help.

1. Returns & Exchanges

You may return or exchange your item within 30 days from the date of delivery, as confirmed by the shipping carrier.

2. Eligibility for Returns

To be eligible for a return:

• The item must be unused, in new condition, and returned in its original packaging, including any tags or inserts.
• Items must be free of stains, odors, or pet hair.
• Proof of purchaseis required.
• Personalized itemsand final sale items (such as clearance or heavily discounted products) are not eligible for return.

3. Return Process

To initiate a return:

1. Contact our customer service team at info@purryfuls.com to request a Return Authorization (RA) and return instructions.
2. Once approved, ship the item back to the return address provided.
3. After we receive and inspect the item, we’ll process your refund or exchange.

Note: Please remember to use a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

4. Refunds

• Refunds will be issued to your original payment method within 7–10 business days after we receive the return.
• Shipping costs are non-refundable, unless the return is due to a defect or an error on our part.

5. Exchanges

If you received a defective or incorrect item, we’ll happily replace it at no additional cost.

• Once we receive the returned item, we will inspect it to confirm the issue.
• If a manufacturing defector fulfillment error is confirmed, we will either issue a full refund or send a replacement, based on your preference.

6. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

7. Contact Us

For any return-related inquiries, please email us at info@purryfuls.com. We’re here to help make things right.